TRINITY BUSINESS GROUP — GUARANTEE TERMS & CONDITIONS

1. Introduction & Acceptance

1.1 These Terms and Conditions govern the "Beat Your Renewal, or We’ll Pay Your Bill for 12 Months" promotional guarantee offered by Trinity Business Group (www.trinitybusiness.co.uk, telephone: 0203 761 0165).

1.2 By submitting a business energy or mobile renewal bill to Trinity Business Group for analysis, the business customer ("Customer", "You") agrees to be bound by these Terms and Conditions.

2. Definitions

"Renewal Price" means the total annual cost quoted under a formal renewal offer issued to the Customer by their incumbent supplier, provided within the specified Quotable Window.

"Quotable Window" means the strict time frame prior to a contract end date during which a valid, like-for-like alternative supplier contract can be legally secured:

Business Mobile Contracts: Exactly 3 months (90 calendar days) prior to the existing contract end date.

Business Energy Contracts (Electricity & Gas): Exactly 12 months (365 calendar days) prior to the existing contract end date.

"Genuine Renewal Quote" means a written, official renewal notice or contract offer generated directly by the incumbent supplier, displaying exact tariff rates, volume tiers, meter points (MPAN/MPRN), or mobile connections.

"Like-for-Like" means an equivalent contract structure, billing frequency, credit terms, green energy tariff status, and network coverage tier (for mobile).

3. Eligibility Criteria

To qualify for the guarantee, the Customer must meet all of the following cumulative conditions:

UK Business Entity: The Customer must be a registered UK business, limited company, partnership, or sole trader operating business premises or business lines within the United Kingdom.

Valid Submission Timing (The Quotable Window): * For Mobile Contracts, the Customer must submit their bill and incumbent renewal quote strictly within 3 months of their contract termination date.

For Energy Contracts (Electricity/Gas), the Customer must submit their bill and incumbent renewal quote strictly within 12 months of their contract termination date.

Submissions outside these windows are automatically void for the purposes of this guarantee.

Exclusive Brokerage Authority: The Customer must grant Trinity Business Group exclusive, written Letter of Authority (LoA) status to approach the wider market on their behalf for the specific utility or telecom asset in question.

Full Disclosure: The Customer must provide complete, unedited copies of their current contract bills, all pages of the incumbent's renewal notice, and any associated terms (including hidden exit fees or automated rollover clauses).

4. The Guarantee Offer & The Alternative Market Sweep

4.1 Trinity Business Group guarantees to source a total contract cost from the wider market that undercuts the Customer's Genuine Renewal Price over the identical contract duration.

4.2 If Trinity Business Group fails to beat the Genuine Renewal Price, the Customer may qualify for the 12-month bill payment remedy, subject strictly to the exclusion loopholes outlined in Section 5.

5. Exclusions

Trinity Business Group shall be entirely released from any obligation to pay the Customer's bill for 12 months under any of the following circumstances:

5.1 Out-of-Window Submissions: If the Customer submits a renewal quote outside the defined Quotable Window (3 months for mobile; 12 months for energy), the guarantee is null and void.

5.2 Non-Standard, Promotional, or Unverified Quotes: If the incumbent supplier's renewal quote relies on unverified promotional discounts, erroneous pricing errors, selective customer-retention-only rebates, or quotes that cannot be independently validated or replicated in the open market by competing suppliers.

5.3 Failure to Cooperate or Delay: If the Customer fails to provide requested data, meter details, site access, electronic signatures, or fails to execute a new contract sourced by Trinity Business Group within 48 hours of a market-beating price being presented (allowing for market price volatility).

5.4 Change in Market Conditions / Wholesale Volatility: If wholesale energy market prices or telecom network tariffs fluctuate by more than 2.5% between the time of the initial bill submission and the final execution window, rendering the market-beating quote commercially unviable for supplying partners.

5.5 Incumbent Match or Retraction: If the incumbent supplier withdraws, alters, or invalidates their renewal quote before contract switching, or if the incumbent matches/beats Trinity Business Group's offering before final binding agreement.

5.6 Credit Vetting Failure: If the Customer fails standard credit checks or anti-money laundering (AML) verification required by alternative market suppliers, preventing the execution of a new contract.

6. Payout Mechanics (If Guarantee is Triggered)

6.1 Should Trinity Business Group fail to beat a validly submitted, in-window Genuine Renewal Price, and none of the exclusions in Section 5 applies, Trinity Business Group will cover the cost of the Customer's baseline utility or mobile bill for a duration of 12 months.

6.2 Payment will be calculated strictly based on the average monthly consumption of the preceding 12 months, capped at a maximum aggregate payout value of £5,000 (Five Thousand British Pounds) per business entity.

6.3 Payouts will be disbursed as monthly bill credits or direct corporate reimbursements upon submission of proof of actual payment made by the Customer to their supplier.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.